Damien R

The process started well and communication was up to date in the beginning. When things got a bit off track there was little to no communication on what was happening and the processor just didn’t explain things in a way that was clearly understood. I was often was left not knowing what was happening on the file and if things were moving forward or not. It is understood that the lending process is not something that is generally smooth or easy but communication is key in this business and it was just not there. I will say that Justin did well once I was able to actually speak to him and not his team but the overall disconnect between the processor and the rest of the team was apparent. As Realtor I use many lenders to help my clients out and have my own preferred lenders. CMG loans was used as they are the preferred lender of the builder that I purchased the home from in order to take advantage of the provided incenti