PATRICK M

We got the deal done which is ultimately the goal. For that I am grateful. However the process it took to get there was the issue. I like Justin as a person. I think he is a good man. I do understand the transition between businesses but there was absolutely no communication on his part to me (the client) unless I initiated it. Even after I reached out it would take sometimes 2-3 days for a call or I would have to call back. Once the process went to underwriting it was completely different. The underwriting staff Dawn especially did a great job letting me know what I needed to do and how the process was going to happen.However from what we could afford to the interest rate selection to the constant changing of closing cost numbers to the final numbers that needed to be sent 3 days before closing I always had to reach out and see what the status was and nothing was explained. This made it very frustrating a